4 Things Business Owners Should Know About ADA Compliance

The Americans with Disabilities Act (ADA act) came into force in 1990 and helps protect the rights of people with disabilities in the workplace as well as customers and consumers of a business’ products and services. For employers, familiarizing themselves with ADA requirements and making sure that they are ADA compliant is important and will help them establish a positive reputation as a business that values their customers and treats them with respect.

So how can you ensure that your business is ADA compliant from the start? Here are some helpful tips:

  1. Do not make assumptions around disability

There are many different disabilities that could interfere with a person’s ability to access your business whether physically or virtually, and not all of them are immediately apparent. It can be easy to assume that a person doesn’t have a disability because it is not visibly obvious.

To ensure ADA compliance, it is important to have processes in place to consider whether customers visiting your premises will need any special assistance or equipment. Examples of this could be accessible toilets and ensuring step free access to get into and move around your premises. You should also pay attention to signage and marketing materials such as brochures – offering them in an alternate format – as well as how your products and services are displayed.

  1. Understanding the proper processes

Taking the time to read through ADA requirements and incorporate these into your company processes can save you potential problems in the future. Following the processes that are set out by the government will ensure that you determine what your customer’s disability needs might be, and can therefore preempt these needs by putting the correct measures in place to remain ADA compliant.

Failure to follow these procedures can leave businesses vulnerable to legal challenges if a customer feels that fair and acceptable measures have not been put in place to help them access and use your products and services as easily as everyone else.

  1. Keep proper documentation

Make sure that you keep proper records with detailed information. If a customer makes a complaint against you, you will be able to prove that you have followed ADA regulations and have the documents and communication trail to prove it. Carefully documenting every step that you have followed to ensure compliance will make this process much easier should it occur.

  1. Remember every customer is unique!

Disabilities can be complex and affect different people in different ways, meaning their needs won’t be the same. Often a “one size fits all” approach will not be acceptable. Make sure that you research and make allowances for many different types of disability and determine appropriate action on a case by case basis.

Understanding ADA Compliance

Ensuring your business is fully ADA compliant can be challenging, however, doing so will help protect your company from troubling and costly lawsuits in the future.

If you want to learn more about how to make your business ADA compliant from the start, John Espinosa can help. Get in touch for a free, confidential consultation at (978) 288-1468 today.

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John Espinosa, Esq.

John Espinosa helps entrepreneurs do business right by providing convenient access to quality legal advice and services, with more than 15 years experience in the legal field from multiple perspectives.

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